Refund policy

A. Cancellation policy

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you ordered several goods as part of a single order and they are delivered separately, the period begins when you take possession of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by letter or email.

Weingut Bianka und Daniel Schmitt GbR
Alexanderhof 1
67592 Flörsheim-Dalsheim, Germany
Phone: +49 172 4520987
Email: info@biankaunddaniel.de

You may use the model withdrawal form below. Its use is optional. To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery. This does not include additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us. We will make the reimbursement without undue delay and no later than 14 days after receiving your notice of withdrawal. We will use the same means of payment that you used for your order, unless we have expressly agreed otherwise with you. You will not be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.

You must send back or hand over the goods to Weingut Bianka und Daniel Schmitt GbR, Alexanderhof 1, 67592 Flörsheim-Dalsheim, Germany, without undue delay and no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods if this results from handling them in a way that was not necessary to establish their nature, characteristics and functioning.

B. Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us.

To Weingut Bianka und Daniel Schmitt GbR
Alexanderhof 1
67592 Flörsheim-Dalsheim, Germany
Email: info@biankaunddaniel.de

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

  • Goods
  • Ordered on (*) / received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Date
  • Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate.